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information: questionsQ: If I don't see it listed on the web, do you have it?
Q: How many parts do I need to buy before I can get a discount?
A: No matter how many parts you buy, we will not offer a discount. Since we sell parts both direct to you, and through a large dealer network, we must protect our dealers interests. If you would like to pester your local dealer, you may be able to get a discount. (we do not endorse or encourage this)
Q: I Just placed an order, and I would like to add more items to it. Can you
add them together for me?
A: If we are having a slow day, we can sometimes do this. Unfortunately, most days we pack between 50 and 150 orders. This volume makes it impossible for us to match up two orders.
Q: What is an Alloy?
A: An alloy is a mix of more than one metal.
Q: What is Delrin?
A: A type of high perfomance machinable plastic made by Dupont.
Q: Can I pay using COD?
A: We accept COD for wholesale orders only. Nearly every bank account in the US includes a Visa or Mastercard debit card at no extra cost. If you don't have a card with one of these logos, you really ought to find a new bank. If you can't deal with anything but cash, ask your local hobby store to order the parts for you.
Q: Can I pay with PayPal?
A: Sure! Durring check-out, there will be a PayPal option.
Q: I just had a huge wreck and bent my parts. Can I get new ones for free?
A: No. If your parts are damaged in use, they cannot be returned. If a Hot Racing, Xspede, or Hobby Etc brand part failed because it was defective, we are happy to take it back and get you a replacement.
All content © 2014 Hobby Etc. Inc., 26 Clinton Dr, Hollis, New Hampshire 03049, USA
phone: 603-883-4919 HAVE PART NUMBERS READY! fax: 603-595-1498
Retail Store Hours: Tuesday through Saturday Noon to 7 (Eastern time zone)